We are in need of profiles for MS Exchange for Bangalore location for a leading IT Company – #equinox4u


Job Location : Bangalore

Exp : 3- 7 Years

MS Exchange

Office 365:
• Tier 1
• Handle Office 365 related calls/issues from end users/IT Team
• Perform issue definition and initial analysis
• Perform initial troubleshooting to determine the nature of the issue
• Create ticket and log all troubleshooting steps performed
• Collect basic user and session information
• Enable mailbox and set attributes for new users
• Rename User accounts
• Amending E-mail Users Address
• Setting Up an Auto-Forward & Delegate Permissions
• “Send As” Permissions
• Manage Send permissions to Distribution list
• Recover lost/deleted mails from mailbox from desktop end.
• Configure resource mailboxes
• Deleting and Hiding Mailboxes
• Setting Up Distribution List
• Changing The Owner of a Distribution List
• End users Outlook connectivity and Calendar issues
• Delete User Accounts
• Provide messaging Anti-spam protection with user-retrievable quarantine capability and personal white/black lists. Use of different techniques to identify spam. These techniques are updated and reviewed on a regular basis to reflect the current spam threat. Monitor, process, and respond to messages sent to spam identification mailboxes.
• Escalate issue to Tier 2 Team which requires high level troubleshooting
• Administers and maintains end user accounts, permissions, and access rights. Create ticket and route it to IBM Tivoli team
• Amending Lync Users Address
• Enable or Disable Users for Lync
• Search for Lync server users
• Enable or Disable Archiving for Users
• Enable users for Enterprise Voice
• Troubleshoot Lync server connectivity issues

• Tier 2
• Recreating Corrupt Mailboxes on Portal (Exporting and Importing mails)
• Address issues relating to ActiveSync / Device issues / Enable or Disable ActiveSync / Block devices if lost
• Identify and troubleshoot OWA / Outlook Anywhere / ActiveSync external access issues
• Global Address list segmentation
• Provide support for Internet e-mail routing to/from/within Client’s email domains. Troubleshoot and resolve incidents that arise related to internet mail.
• Provide monthly reports on the performance, utilization, Capacity and use of messaging services.
• Support for client-based and server-based archiving capabilities. For server-based, older documents will be moved to the archive database at scheduled automated intervals.
• Exporting data requested by Legal for their analysis (from Mailbox and from Archive Mail Server)
• Assign Policies to Lync Users
• Delegating Control of Lync Server by Assigning an RBAC Role to a User
• SharePoint Site permission and User access
• One Drive system libraries
• One Drive user trouble resolution
• Office 2013/365 account login

 Team – Equinox e Services –